Operations Lead – Tech Staffing

Experience and Skills

• Senior-level experience with 5+ years in Operations, Account Management, Client Success, Business Development, or Consulting within technology, staffing, B2B services, or startups.
• Current or recent experience directly managing people, including performance management, coaching, onboarding, and team development.
• Daily experience managing external clients, including escalations, negotiations, replacements, difficult conversations, and commercial prioritization.
• Demonstrated ability to make fast decisions, remove blockers, and operate effectively in high-pressure, dynamic environments.
• Strong experience managing KPIs, pipelines, SLAs, client economics, and operational priorities.
• Practical experience using AI tools such as Claude, ChatGPT, Gemini, or automation platforms in daily work.
• C1 English level or higher
• Hands-on experience with Operations Management, People Management, Staffing Operations, KPI Management, Pipeline Management, SLA Management, Client Escalations, Negotiation.

Skills

• Operations Management
• Account Management
• Client Success
• People Management
• Performance Management
• Staffing Operations
• KPI Management
• Pipeline Management
• SLA Management
• Client Escalations
• Negotiation
• AI Tools
• Automation

Key Responsibilities

• Lead, coach, and hold Growth Engineers accountable for results by allocating workload, providing feedback, and overseeing onboarding and training.
• Own operational relationships with active clients, anticipating risks, managing escalations and replacements, handling difficult conversations, and identifying upselling opportunities.
• Analyze incoming staffing requirements, define search strategies, and assign work based on specialization, capacity, and client priority.
• Prioritize accounts using commercial judgment and assess client value, terms, economics, and growth potential.
• Intervene in critical situations and remove blockers quickly without taking over the team's daily execution.
• Monitor operational KPIs, pipelines, SLAs, delivery quality, and team performance across accounts.
• Drive adoption of AI and automation tools to scale operations, and communicate operational needs to Product to support process improvements.

Benefits

We provide the opportunity to participate in impactful and technically rigorous industrial data projects that drive innovation and professional growth. Our work environment emphasizes technical excellence, collaboration, and continuous innovation.

Niuro supports a 100% remote work model, allowing flexibility in work location globally. We invest in career development through ongoing training programs and leadership opportunities, ensuring continuous growth and success.

Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our long-term commitment to our team members.

Joining Niuro means becoming part of a global community dedicated to technological excellence and benefiting from a strong administrative support infrastructure that enables you to focus on impactful work without distraction.

Nice to Have

• Technology Staffing
• IT Outsourcing
• Technical Recruiting
• AI Workflow Automation
• Claude
• ChatGPT
• Gemini

Lead the operations of a fast-paced technology staffing business serving external clients and managing a team of Growth Engineers. You will own account operations, requirement strategy, team performance, and delivery metrics while ensuring the team handles client pressure, replacements, escalations, and underperformance effectively. This senior role requires strong commercial judgment, high autonomy, and the ability to make fast decisions under pressure. You will scale operations through AI and automation, improve processes with Product, and ensure the team delivers consistently without taking over day-to-day execution.