Growth Engineer – Client Success & Operations

Experience and Skills

• 3+ years of experience in account management, customer success, B2B sales, consulting, business operations, or a similar client-facing role
• Direct experience managing external clients and owning measurable commercial or operational outcomes
• Strong negotiation, persuasion, objection-handling, and client relationship management skills
• Demonstrated ability to work with KPIs, explain results, and manage service-level expectations
• Ability to diagnose recurring problems, design process improvements, and partner with technology teams on solutions
• C1 English level or higher
• Hands-on experience with KPI Management, Process Improvement, AI Workflow Quality Control, SLA Management.

Skills

• Account Management
• Customer Success
• B2B Sales
• Negotiation
• KPI Management
• Process Improvement
• AI Workflow Quality Control
• Client Relationship Management
• SLA Management

Key Responsibilities

• Own client requirements from intake through placement, ensuring delivery within agreed service levels.
• Act as the primary daily contact for clients, managing expectations, negotiating conditions, and handling difficult feedback or changes in priority.
• Present and sell candidate recommendations by clearly explaining the rationale behind each match.
• Track closures, time-to-fill, service-level compliance, and account growth, and take action to improve results.
• Identify upselling opportunities and new hiring needs within managed accounts.
• Apply quality control and professional judgment to AI-supported workflows to ensure strong matches.
• Identify bottlenecks, propose solutions, and build process improvements or automations with the technology team.
• Support growth initiatives involving new channels, events, and partnerships.

Benefits

We provide the opportunity to participate in impactful and technically rigorous industrial data projects that drive innovation and professional growth. Our work environment emphasizes technical excellence, collaboration, and continuous innovation.

Niuro supports a 100% remote work model, allowing flexibility in work location globally. We invest in career development through ongoing training programs and leadership opportunities, ensuring continuous growth and success.

Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our long-term commitment to our team members.

Joining Niuro means becoming part of a global community dedicated to technological excellence and benefiting from a strong administrative support infrastructure that enables you to focus on impactful work without distraction.

Nice to Have

• Staffing
• Recruiting
• Professional Services Sales
• AI Automation
• Data Analysis
• Executive Reporting
• Partnership Development

We are hiring a Growth Engineer to own client accounts from initial requirement through successful placement and account growth. This is a commercial and operations role with direct responsibility for client results, service levels, and delivery speed. You will manage daily client relationships, present and defend candidate recommendations, negotiate expectations, and handle difficult conversations. You will also use human judgment to review AI-supported workflows, identify bottlenecks, and work with technology teams to improve processes and automation. Most clients are based in the United States, so strong English communication is essential.